To create a Page you need a personal Facebook account. Setting up Facebook Messenger for Business We'll talk about how to get this badge a bit later in this post. There's a coveted "very responsive to messages" badge, which people like because it is perceived as sign of attentiveness and superior customer support. This applies to third-party apps that connect Messenger.įacebook also displays how fast you reply to messages. ![]() You have to wait for them to contact you again or pay to send a Sponsored Message. There's actually a 24-hour response window, once passed you can no longer reply to the customer. The most important thing to remember when using this channel of communication is to respond fast. ![]() The golden ruleįacebook says "We know people expect businesses to respond quickly, and businesses who respond to users' messages faster see better business outcomes." And they enforce this in a few ways. ![]() In this post we're going to explore how your business can harness the power of Facebook Messenger to connect to customers throughout the sales funnel. It has over 2 billion monthly active users globally and is one of the most downloaded apps as well, with over 2 million monthly downloads.įor most companies, being able to connect with leads, customers or followers on social media is crucial, especially in omnipresent platforms like Facebook Messenger. People prefer businesses they can communicate with through messaging.įacebook Messenger is one of the biggest online messaging platforms in the world.
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